Whistleblowing and Grievance Mechanism

Vichaivej International Hospital Group provides accessible whistleblowing and complaint channels, supported by a non-retaliation policy and clear review procedures, to strengthen transparency, accountability, and ethical business conduct. 

An Important Mechanism for Transparency and Accountability 

Vichaivej International Hospital Group is committed to conducting business with good corporate governance, transparency, and accountability toward all stakeholder groups. The Group encourages employees, patients, customers, suppliers, contractors, and all stakeholders to report any conduct that may constitute unethical behavior, violations of corporate policies, breaches of law, or actions that may cause damage to the Group.  

This whistleblowing channel forms part of the Group’s broader governance system, supporting an open, transparent, and accountable organizational culture. 

Whistleblower Protection Measures 

The Group has established a complaint and whistleblowing mechanism together with a clear non-retaliation policy to protect whistleblowers. The Group guarantees that no whistleblower will be subject to intimidation, retaliation, or adverse consequences as a result of making a report, and that all information provided will be treated with strict confidentiality.  

 Key Principles of Whistleblower Protection 

• Protection against intimidation or retaliation  

• No adverse consequences for raising concerns in good faith  

• Strict confidentiality of whistleblower information  

• Fair and appropriate handling of all reported matters  

Reporting Channels 

Whistleblowers may submit information, complaints, or supporting documents through the Group’s designated reporting channels. The submission of name and surname is encouraged to facilitate follow-up communication and case handling.  

 Contact Details 

Attention: Chairman of the Audit Committee or Independent Director
Department: Internal Audit Department
Organization: Vichaivej International Hospital Group
Address: 74/5 Moo 4, Phetkasem Road, Om Noi Subdistrict, Krathum Baen District, Samut Sakhon 74130, Thailand
Tel: +66 2 441 7899 ext. 4526
E-mail: audit.vih@gmail.com  

Complaint Review Process 

The Group has established a clear complaint review process to ensure that all reports are handled appropriately, transparently, and under proper oversight.  

 Review Procedure 

• Preliminary Review
  The Chairman of the Audit Committee or an Independent Director conducts an initial review to determine whether the complaint has sufficient grounds.  

• Submission to the Audit Committee
  If the matter is deemed to have merit, it will be submitted to the Audit Committee for consideration and further action, as appropriate.  

• Preliminary Notification to the Whistleblower
  The Group communicates the preliminary consideration result within 14 days from the date of receipt.  

• Reporting to the Board of Directors
  The review outcome and proposed course of action are reported to the Board of Directors for acknowledgement and oversight.  

Performance in 2025 

In 2025, the Group received no complaints or whistleblowing reports relating to fraud, violations of corporate policies, or infringements of stakeholder rights.  

 Key Performance Highlights 

• Preliminary response timeline: within 14 days  

• Number of fraud/policy violation/stakeholder rights cases reported in 2025: 0 cases  

This result reflects the strength of the Group’s governance framework and its continued commitment to ethical conduct, transparency, and accountability across the organization.