{"id":2812,"date":"2026-06-30T13:53:43","date_gmt":"2026-06-30T06:53:43","guid":{"rendered":"https:\/\/www.vichaivej.com\/sustainability\/?post_type=governance&p=2812"},"modified":"2026-07-21T09:47:58","modified_gmt":"2026-07-21T02:47:58","slug":"whistleblowing-and-grievance-mechanism","status":"publish","type":"governance","link":"https:\/\/www.vichaivej.com\/sustainability\/en\/governance\/ethics-transparency\/whistleblowing-and-grievance-mechanism\/","title":{"rendered":"Whistleblowing and Grievance Mechanism"},"content":{"rendered":"Vichaivej\u00a0International Hospital Group provides accessible whistleblowing and complaint channels, supported by\u00a0a non-retaliation policy and clear review procedures, to strengthen transparency, accountability, and ethical business conduct.<\/span>\u00a0<\/span>\r\n\r\nAn Important Mechanism for Transparency and Accountability<\/span><\/b>\u00a0<\/span>\r\n\r\nVichaivej\u00a0International Hospital Group is committed to conducting business with good corporate governance, transparency, and accountability toward all stakeholder groups. The Group encourages employees, patients, customers, suppliers, contractors, and all stakeholders to report any conduct that may\u00a0constitute\u00a0unethical behavior, violations of corporate policies, breaches of law, or actions that may cause damage to the Group.\u00a0<\/span>\u00a0<\/span>\r\n\r\nThis whistleblowing channel forms part of the Group\u2019s broader governance system, supporting an open, transparent, and accountable organizational culture.<\/span>\u00a0<\/span>\r\n\r\nWhistleblower Protection Measures<\/span><\/b>\u00a0<\/span>\r\n\r\nThe Group has\u00a0established\u00a0a complaint and whistleblowing mechanism together with a clear non-retaliation policy to protect whistleblowers. The Group guarantees that no whistleblower will be subject to intimidation, retaliation, or adverse consequences\u00a0as a result of\u00a0making a report, and that all information provided will be treated with strict confidentiality.\u00a0<\/span>\u00a0<\/span>\r\n\r\n\u00a0Key Principles of Whistleblower Protection<\/span><\/b>\u00a0<\/span>\r\n
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  • Protection against intimidation or retaliation\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\n
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    • No adverse consequences for raising concerns in good faith\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\n
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      • Strict confidentiality of whistleblower information\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\n
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        • Fair and\u00a0appropriate handling\u00a0of all reported matters\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\nReporting Channels<\/span><\/b>\u00a0<\/span>\r\n\r\nWhistleblowers may submit information, complaints, or\u00a0supporting\u00a0documents through the Group\u2019s designated reporting channels.\u00a0The submission of name and surname is encouraged to\u00a0facilitate\u00a0follow-up communication and case handling.\u00a0<\/span>\u00a0<\/span>\r\n\r\n\u00a0Contact Details<\/span><\/b>\u00a0<\/span>\r\n\r\nAttention:\u00a0Chairman\u00a0of the Audit Committee or Independent Director<\/span><\/b>\r\nDepartment: Internal Audit Department<\/span><\/b>\r\nOrganization:\u00a0Vichaivej\u00a0International Hospital Group<\/span><\/b>\r\nAddress: 74\/5 Moo 4,\u00a0Phetkasem\u00a0Road, Om Noi Subdistrict,\u00a0Krathum\u00a0Baen District, Samut Sakhon 74130, Thailand<\/span><\/b>\r\nTel: +66 2 441 7899 ext. 4526<\/span><\/b>\r\nE-mail: audit.vih@gmail.com\u00a0<\/span><\/b>\u00a0<\/span>\r\n\r\nComplaint Review Process<\/span><\/b>\u00a0<\/span>\r\n\r\nThe Group has\u00a0established\u00a0a clear complaint review process to ensure that all reports are handled appropriately, transparently, and under proper oversight.\u00a0<\/span>\u00a0<\/span>\r\n\r\n\u00a0Review Procedure<\/span><\/b>\u00a0<\/span>\r\n
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          • Preliminary Review<\/span><\/b>\r\nThe\u00a0Chairman\u00a0of the Audit Committee or an Independent Director conducts\u00a0an initial\u00a0review to\u00a0determine\u00a0whether the complaint has sufficient grounds.\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\n
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            • Submission to the Audit Committee<\/span><\/b>\r\nIf the matter is\u00a0deemed\u00a0to have merit, it will be\u00a0submitted\u00a0to the Audit Committee for consideration and further action, as\u00a0appropriate.\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\n
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              • Preliminary Notification to the Whistleblower<\/span><\/b>\r\nThe Group communicates the preliminary consideration result within 14 days from the date of receipt.\u00a0<\/span><\/b>\u00a0<\/span><\/li>\r\n<\/ul>\r\n
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                • Reporting to the Board of Directors<\/span><\/b>\r\nThe\u00a0review\u00a0outcome and proposed course of action are reported to the Board of Directors for acknowledgement and oversight.\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\nPerformance in 2025<\/span><\/b>\u00a0<\/span>\r\n\r\nIn 2025, the Group received no complaints or whistleblowing reports relating to fraud, violations of corporate policies, or infringements of stakeholder rights.\u00a0<\/span>\u00a0<\/span>\r\n\r\n\u00a0Key Performance Highlights<\/span><\/b>\u00a0<\/span>\r\n
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                  • Preliminary response timeline: within\u00a0<\/span>14 days<\/span><\/b>\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\n
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                    • Number of fraud\/policy violation\/stakeholder rights cases reported in 2025:\u00a0<\/span>0 cases<\/span><\/b>\u00a0<\/span>\u00a0<\/span><\/li>\r\n<\/ul>\r\nThis result reflects the strength of the Group\u2019s governance framework and its continued commitment to ethical conduct, transparency, and accountability across the organization.<\/span>\u00a0<\/span>","protected":false},"parent":2803,"menu_order":3,"template":"","_links":{"self":[{"href":"https:\/\/www.vichaivej.com\/sustainability\/wp-json\/wp\/v2\/governance\/2812"}],"collection":[{"href":"https:\/\/www.vichaivej.com\/sustainability\/wp-json\/wp\/v2\/governance"}],"about":[{"href":"https:\/\/www.vichaivej.com\/sustainability\/wp-json\/wp\/v2\/types\/governance"}],"version-history":[{"count":4,"href":"https:\/\/www.vichaivej.com\/sustainability\/wp-json\/wp\/v2\/governance\/2812\/revisions"}],"predecessor-version":[{"id":3200,"href":"https:\/\/www.vichaivej.com\/sustainability\/wp-json\/wp\/v2\/governance\/2812\/revisions\/3200"}],"up":[{"embeddable":true,"href":"https:\/\/www.vichaivej.com\/sustainability\/wp-json\/wp\/v2\/governance\/2803"}],"wp:attachment":[{"href":"https:\/\/www.vichaivej.com\/sustainability\/wp-json\/wp\/v2\/media?parent=2812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}